cuci711 Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how cuci711 ("we," "us," or "our") collects, processes, stores, and discloses personal data in connection with the cuci711 online gaming platform operated at cuci711.win (the "Platform").

This Policy applies to all users of the cuci711 Platform, including visitors to the website, registered account holders, and individuals who contact cuci711 support. It covers all personal data collected through the Platform, live chat, email correspondence, and any other channel through which cuci711 interacts with users.

cuci711 is committed to processing personal data in a transparent, lawful, and fair manner, consistent with applicable data protection legislation including Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised privacy standards.

2. Data Controller

cuci711 is the data controller responsible for your personal data. As data controller, cuci711 determines the purposes for which personal data is processed and the means by which that processing is carried out. cuci711 is responsible for ensuring that all processing activities comply with applicable data protection law.

For all privacy-related enquiries, data subject access requests, or complaints regarding the handling of your personal data, please contact us at:

3. Data We Collect

cuci711 collects the following categories of personal data in connection with the operation of the Platform:

3.1 Data You Provide Voluntarily

Certain data is collected only because you choose to provide it — for example, opting in to promotional communications, submitting a responsible gaming request, or providing additional information during a dispute resolution process.

3.2 Data We Do Not Collect

cuci711 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than where required for identity verification under applicable KYC regulations), or health data unless required by law or expressly requested from you for responsible gaming purposes.

4. How We Use Your Data

cuci711 processes your personal data for the following purposes:

• Account management: Registration, identity verification, login authentication, and account maintenance;
• Service delivery: Processing deposits and withdrawals via FPX, DuitNow, Touch n Go eWallet, and Boost; enabling access to all cuci711 game categories;
• Legal and regulatory compliance: KYC / AML obligations, age verification (21+ enforcement), anti-fraud screening, and regulatory reporting;
• Customer support: Responding to queries, resolving disputes, and processing responsible gaming requests including self-exclusion;
• Platform security: Detecting and preventing fraud, account takeover, bonus abuse, and money laundering;
• Service improvement: Analysing aggregated usage patterns to improve platform performance, game selection, and payment processing speed;
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in — you may withdraw consent at any time by contacting support.

5. Legal Basis for Processing

cuci711 processes your personal data on one or more of the following legal bases as applicable under Malaysia's PDPA 2010 and internationally recognised data protection frameworks:

• Consent: Where you have given clear, informed consent to processing — such as opting in to marketing communications;
• Contractual necessity: Where processing is necessary to perform the account agreement between you and cuci711 — including identity verification, payment processing, and game access;
• Legal obligation: Where cuci711 is required to process data to comply with applicable law — including AML obligations, KYC requirements, and regulatory reporting;
• Legitimate interests: Where processing is necessary for cuci711's legitimate business interests and those interests are not overridden by your rights — including fraud prevention, platform security, and service improvement.

6. Cookies & Tracking Technologies

cuci711 uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies may be set when you access cuci711.win:

• Strictly Necessary Cookies: Required for core Platform functionality including login session management and secure transaction processing. These cannot be disabled without breaking Platform functionality;
• Analytics Cookies: Used to collect aggregated, anonymised data about how visitors use the Platform — including pages visited, session duration, and device types — to improve Platform performance;
• Functional Cookies: Store user preferences such as language settings, display preferences, and responsible gaming limit configurations;
• Security Cookies: Used to authenticate users, prevent fraudulent use of login credentials, and protect user accounts.

You may configure your browser to refuse or delete cookies. Disabling non-essential cookies will not prevent you from using the cuci711 Platform, but may affect certain preference-based features.

7. Third-Party Data Sharing

cuci711 does not sell, rent, or trade your personal data to third parties for marketing purposes. Personal data may be shared with the following categories of third parties only where strictly necessary and subject to appropriate data processing agreements:

• Licensed game providers: Studios such as Pragmatic Play, PG Soft, and Playtech that supply game software to cuci711 may receive limited technical data necessary to authenticate your game session;
• Payment processors: FPX-participating Malaysian financial institutions, DuitNow operators, Touch n Go eWallet, and Boost receive transaction data necessary to process deposits and withdrawals;
• KYC / AML verification providers: Third-party identity verification services that assist cuci711 in fulfilling KYC and anti-money laundering obligations;
• Regulatory and law enforcement authorities: Where cuci711 is legally compelled to disclose data to a competent regulatory body or law enforcement agency, we will comply with such requirements and will notify you where legally permitted to do so;
• IT and infrastructure providers: Cloud hosting, security monitoring, and customer support platform providers that process data on cuci711's behalf under binding data processing agreements.

8. Data Retention

cuci711 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure, as required by applicable AML regulations;
• Transaction and gaming records: Retained for a minimum of five (5) years to support regulatory compliance and dispute resolution;
• Customer support communications: Retained for three (3) years from the date of the last communication;
• Marketing consent records: Retained until withdrawal of consent plus one (1) year for compliance audit purposes;
• Technical and log data: Retained for ninety (90) days unless required for ongoing security investigations.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with a specific individual.

9. Security Measures

cuci711 implements a layered security architecture to protect your personal and financial data, consistent with the standards applied by Malaysian digital banking platforms:

• Transport Layer Security (TLS): All data transmitted between your device and cuci711 servers is encrypted using current-generation TLS protocols;
• Access controls: Access to personal data within cuci711's systems is restricted on a need-to-know basis, with role-based permissions and audit logging;
• Database encryption: Sensitive data fields including identity documents and financial data are encrypted at rest;
• Session security: Automatic session timeout, OTP verification for new device logins, and account lock mechanisms for repeated failed authentication attempts;
• Security monitoring: Continuous automated monitoring of Platform traffic and transaction patterns for fraud and intrusion detection.

Despite these measures, no digital transmission or storage system is completely impenetrable. In the event of a data security breach that poses a risk to your rights, cuci711 will notify affected individuals and relevant authorities in accordance with applicable law.

10. Your Data Rights

Subject to applicable law and identity verification, all cuci711 players have the following rights with respect to their personal data:

• Right of access: Request a copy of the personal data cuci711 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to cuci711's legal retention obligations;
• Right to restriction: Request that cuci711 restrict the processing of your data in certain circumstances;
• Right to data portability: Request a copy of your personal data in a structured, machine-readable format;
• Right to withdraw consent: Where processing is based on consent (such as marketing communications), withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to object: Object to processing based on legitimate interests where you believe your rights override those interests.

11. Children & Minors

The cuci711 Platform is strictly intended for adult users aged 21 years and above. cuci711 does not knowingly collect personal data from individuals under 21 years of age. Registration on the Platform by any person under the age of 21 is prohibited and constitutes a breach of the cuci711 Terms & Conditions.

Where cuci711 becomes aware that personal data has been collected from an individual who is under 21 years of age, such data will be deleted immediately and the account will be permanently closed. Parents or guardians who believe a minor may have registered on the cuci711 Platform should contact support immediately at [email protected].

12. International Data Transfers

As an online gaming platform serving Malaysian players, cuci711 may store and process data on servers located outside Malaysia — for example, where licensed game providers or cloud infrastructure partners operate data centres in other jurisdictions. Where personal data is transferred outside Malaysia, cuci711 ensures that appropriate safeguards are in place, which may include:

• Standard contractual clauses approved by the relevant regulatory authority;
• Transfers to jurisdictions that maintain adequate data protection standards consistent with Malaysia's PDPA 2010;
• Binding corporate rules where data is transferred within a group of companies operating under a shared privacy framework.

13. Updates to This Privacy Policy

cuci711 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or cuci711's data processing practices. Where a material change is made, cuci711 will provide reasonable advance notice by posting a notice on the Platform and, where appropriate, by sending a notification to your registered email address.

The "Last updated" date at the top of this document indicates when the most recent version took effect. Your continued use of the cuci711 Platform following any update constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you should discontinue use of the Platform and request account closure.

14. Contact Us

For all privacy-related enquiries, data subject access requests, or complaints regarding cuci711's handling of your personal data, please contact our privacy team:

If you are not satisfied with cuci711's response to a privacy complaint, you have the right to escalate your complaint to Malaysia's Personal Data Protection Department (JPDP) or such other supervisory authority as may be applicable in your jurisdiction.